Covid changes to legal policy
If a guest has to cancel due to Covid our normal cancellation policy now applies in 2024 unless a lockdown is in place, as it is now possible to insure for this eventuality. We always strongly advise you to insure your holiday for cancellation.
We may still continue to have self-check-in in place to limit contact with guests.
We will supply bedding as normal but may still ask you to strip beds on departure.
Going forward we may revise things as the year proceeds.
Bookings
Bookings are considered confirmed and you will be contacted by email beforehand. We will be providing all guests with any Covid information prior to arrival with details of changes to our procedures and government guidelines that must be followed while staying at the cottages.
What if the government issues another lockdown, regional lockdown or changes to travel guidance and I am unable to take my holiday?
If this is the case we will contact you beforehand and will endeavour to move your booking to an alternative date. Any difference in rates will be added/deducted from the total booking value. If your reason for cancellation is not covered by the policy you will be liable for the balance. We will do everything we can to re-let the cottage in which case we will retain the deposit to recover costs. Re-letting amount is used to offset your booking cost. We strongly advise you take holiday cancellation insurance when booking.
What if I want to transfer my booking to a later date because I have Coronavirus and need to self-isolate?
We will endeavour to change bookings to alternative dates where possible and availability allows. If you move your holiday to an alternative date, any difference in rates will be added/deducted from the total booking value. We will do everything we can to re-let the property in which case we will retain the deposit to recover costs. Re-letting amount is used to offset your booking cost. We strongly advise you take holiday cancellation insurance when booking.
What if I want to transfer my booking because I am shielding or have underlying health conditions?
We will endeavour to change bookings to alternative dates where possible and where availability allows. If you move your holiday to an alternative date, any difference in rates will be added/deducted from the total booking value. We will do everything we can to re-let the cottage in which case we will retain the deposit to recover costs. Re-letting amount is used to offset your booking cost. If the deposit has been paid and we are able to rebook that week then we will return the deposit fee or use it for your alternative booking. We strongly advise you take holiday cancellation insurance when booking.
What if I display Covid symptoms before arriving for my stay?
What if I display symptoms while on holiday?
What if I display symptoms on my return home?
Please contact us if you start to show any symptoms when you return home. We may have to change our cleaning protocol to include extra sanitisation in order to protect ourselves and future guests.
Guest responsibility
Please continue to follow the guidelines issued by the government to help control and reduce the spread of Coronavirus while staying at Hele Barton Farm.
